Terms of Service

Terms of Service

Last Updated: April 25, 2026

1. Introduction

Welcome to UberGeeks (“Company,” “we,” “our,” or “us”).

By accessing our website (https://ubergeeks.biz), purchasing services, booking consultations, requesting remote support, or using our content, you agree to be bound by these Terms of Service.

If you do not agree with these terms, please do not use our website or services.

2. Services Provided

UberGeeks provides technology-related services including but not limited to:

  • Computer Repair (Mac & PC)
  • Virus Removal
  • iPhone & iPad Repair
  • Data Recovery
  • IT Consultation & Remote Support
  • Network Installation & Wi-Fi Setup
  • Ethernet Wiring & On-Site Networking
  • Custom Desktop Builds (Gaming / Business / AutoCAD Workstations)
  • Web Design & SEO Services
  • Domain, DNS, and Business Email Setup
  • Google Workspace & Microsoft 365 MX Record Setup

Services may be performed remotely, on-site, or at our discretion depending on the service requested.

3. IT Consultation & Remote Support

UberGeeks offers IT Consultation & Remote Support services, unless otherwise stated.

This service may include:

  • Troubleshooting software issues
  • Email and account setup
  • Network and Wi-Fi support
  • Performance optimization
  • System diagnosis
  • Professional recommendations

Important:

  • The fee covers a single consultation or remote support session
  • Additional work, repairs, or on-site visits are not included unless separately approved
  • If additional service is needed, we will explain pricing before proceeding

4. Payment Terms

Payment is due before or at the time of service unless otherwise agreed.

We may accept payment through:

  • QuickBooks Online
  • Credit card
  • Bank transfer
  • Other approved payment methods

UberGeeks is not responsible for payment processor errors caused by third-party platforms.

5. Refund Policy

Consultation & Remote Support

The consultation / remote support fee is non-refundable once service has started, including troubleshooting, diagnosis, or remote access.

Other Services

Refunds for repairs, installations, or project-based work are reviewed on a case-by-case basis.

We reserve the right to deny refunds where work has been completed or where issues result from third-party factors.

6. Money-Back Guarantee

Any “100% Satisfaction Guarantee” or “Money-Back Guarantee” applies only to labor and service quality, not to:

  • Third-party hardware failures
  • Manufacturer defects
  • Customer misuse
  • Data loss
  • Software limitations
  • Existing system damage

Guarantee decisions remain at the sole discretion of UberGeeks.

7. Data Backup Responsibility

Customers are fully responsible for backing up important files and data before any repair, remote support, or service.

UberGeeks is not responsible for:

  • Data loss
  • Corrupted files
  • Failed drives
  • Account access issues
  • Software conflicts
  • Device failure during or after service

While we work carefully, repairs always carry some level of risk.

8. Remote Support Authorization

By requesting remote support, you authorize UberGeeks to:

  • Access your computer or device remotely
  • Diagnose and troubleshoot issues
  • Install, remove, or configure software when necessary

You acknowledge:

  • Remote support is performed with your permission
  • You may end the session at any time
  • Pre-existing issues may still affect system performance
  • UberGeeks is not liable for unrelated or hidden system failures

9. Custom Desktop Builds

For custom desktop systems:

  • Parts are selected based on availability and customer approval
  • Manufacturer warranties apply to hardware components
  • Performance depends on software usage, system maintenance, and external factors
  • UberGeeks is not responsible for manufacturer defects beyond warranty assistance

Build deposits may be non-refundable once parts are ordered.

10. On-Site Service

For network installation, Wi-Fi setup, and other on-site services:

  • Safe access to the service location must be provided
  • Delays caused by site conditions may affect service time and pricing
  • Additional work discovered on-site may require separate approval

11. Website Content Disclaimer

Videos, blog posts, tutorials, repair guides, and informational content provided by UberGeeks are for general informational and entertainment purposes only.

They do not constitute:

  • Legal advice
  • Certified professional advice
  • Warranty guarantees
  • Safety guarantees
  • Manufacturer-approved repair procedures

Users should always seek professional help when necessary.

12. Viewer Safety Warning

DO NOT ATTEMPT REPAIRS WITHOUT PROPER KNOWLEDGE

Many repairs shown in our videos may involve:

  • Electrical hazards
  • Battery fire and explosion risks
  • Sharp tools and injury risks
  • Loss of data
  • Permanent hardware damage
  • Personal injury
  • Health hazards from improper handling of electronics

Attempting repairs without proper training, tools, or safety precautions may result in serious injury, fire, property damage, and permanent device failure.

By viewing our content, you accept full responsibility for your actions.

13. Affiliate Disclosure

Some links on our website, blog posts, and video descriptions may be affiliate links.

This means we may earn a commission if you purchase through those links, at no additional cost to you.

We may participate in:

  • Amazon Associates Program
  • eBay Partner Network
  • Other referral and affiliate programs

These commissions help support our educational content and business operations.

14. Limitation of Liability

To the fullest extent permitted by law, UberGeeks shall not be liable for:

  • Indirect or incidental damages
  • Lost profits
  • Business interruption
  • Loss of data
  • Hardware failures
  • Injuries caused by attempted repairs
  • Third-party software or hardware issues

Our maximum liability shall not exceed the amount paid for the specific service provided.

15. Governing Law

These Terms shall be governed by the laws of the State of Hawaii.

Any disputes shall be handled in the appropriate courts located in Hawaii.

16. Changes to These Terms

We may update these Terms of Service at any time.

Changes become effective immediately upon posting on our website.

Continued use of our website or services means you accept those changes.

17. Contact Information

UberGeeks
🌐 https://ubergeeks.biz
📞 (808) 236-4335
📧 info@ubergeeks.biz

18. Acceptance of Terms

By using our website, purchasing services, requesting support, or viewing our content, you acknowledge that you have read, understood, and agreed to these Terms of Service.